Cancellation and Refund Policy

At Inner Being Wellness Private Limited (Company orWe, which also includes its affiliates), we do our best to ensure that you are satisfied with the services or products that you purchase using the Company’s website www.innerbeing.com (our “Website”) or the mobile or desktop application (“App”). Consequently, we offer returns or refunds for cancelled appointments or orders in accordance with this Cancellation / Refund Policy.

Consent To This Policy

Please read this policy carefully to understand our cancellation and refund policies. By using the Website or App or by otherwise placing any order for products or reserving for any services using the Website or App, you will be deemed to have read, understood and agreed to this cancellation / refund policy and agree to be bound by it. If you do not agree with our policies and practices, your choice is not to use our Website or App and the services or products offered to you. If you use the Website or App on behalf of someone else (such as your child) or an entity (such as your employer), you represent that you are authorized by such individual or entity to (i) accept this cancellation / refund policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s information as described in this cancellation / refund policy.

Product Orders

Cancellation of Product Orders by Company / Service Providers / Sellers

Due to unforeseen circumstances, the Company (or the third party service providers or sellers) may be required to cancel the whole or part of a user’s product order. In the event of such cancellation by the Company or the third party service providers or sellers, the user will receive a confirmation email and/or message on the registered email and/or mobile number and the Company shall refund the amount paid by the user for the cancelled order, to the same bank or card or other payment gateway account used to place the order or an equivalent amount shall be refunded as store credit in the user’s e-wallet linked to the user’s account on the Website, within fourteen (14) business days of the cancellation.

Cancellation of Product Orders by Users

A user may cancel a product order, or any part thereof, by clicking the “Cancel” button on the order confirmation email or on the Website or app and follow the link accordingly. In the event the order is cancelled prior to shipping by the Company, the user will receive a confirmation email and/or message on the registered email and/or mobile number and the Company shall refund the amount paid by the user for the cancelled order, to the same bank or card or other payment gateway account used to place the order or an equivalent amount shall be refunded as store credit in the user’s e-wallet linked to the user’s account on the Website, within fourteen (14) business days of the cancellation.

In the event the user cancels after the order is shipped by the Company, the Company shall not deliver the order and the user shall not accept the shipment if delivered; and the user will receive a confirmation email and/or message on the registered email and/or mobile number and the Company shall refund the amount paid by the user for the cancelled order as store credit in the user’s e-wallet linked to the user’s account on the Website, within fourteen (14) business days of the cancellation.

In the event the user wishes to change their order, the user may write to the Company at orders@innerbeing.com.

Returns of Product Orders by Users

The Company makes best efforts to ensure timely and accurate delivery of the user’s orders. We highly recommend that the users must thoroughly check their orders at the time of delivery. In the event a wrong product is delivered to a user or if the product’s packaging is damaged and opened at the time of delivery to a user, then the user is required to file a complaint with us on our toll-free customer care helpline number 18001007001 and email us, with photos, at orders@innerbeing.com within 24 hours of delivery of the products. Based on the user’s request, the product may be returned by the user and the Company shall arrange for the correct order to be delivered at the earliest or as and when the product is made available by the service provider or seller, or initiate a refund to the user.

In certain cases, we understand that the users may want to return a product, even if the correct order was delivered. In such cases, the Company shall accept a return only if the product return is initiated by the user within 24 hours of delivery, and is returned in the original packaging, intact and unopened, as at the time of delivery. However, certain products may not be eligible for any return or exchange, once delivered. The users are requested and recommended to review the terms and conditions relating to such products available on the product page at the time of placing the order.

In the event the user returns the products after delivery by the Company as per the terms stated above, the user will receive a confirmation email and/or message on the registered email and/or mobile number and the Company shall refund the amount paid by the user for the cancelled order as store credit in the user’s e-wallet linked to the user’s account on the Website, within fourteen (14) business days of the cancellation, that can be used for any subsequent purchases.

Changes to Our Cancellation / Refund Policy  

We reserve the right to change, modify, add or delete portions of the terms of this cancellation / refund policy, at our sole discretion, at any time. It is our policy to post any changes we make to our cancellation / refund policy on this page. The date the cancellation / refund policy was last revised is identified at the top of the page. Your continued use of the Website or App after the changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. You are responsible for periodically visiting our Website or App and this cancellation / refund policy to check for any changes.

Dispute Resolution and Governing Law 

All matters relating to the cancellation or refund policy and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of India.

At the Company’s sole discretion, it may require you to submit any disputes arising from the use of this cancellation or refund policy, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to arbitration in Hyderabad by a sole arbitrator to be appointed by the Company under the Arbitration and Conciliation Act 1996. The arbitrator’s decision shall be reasoned, in English, final and binding on you and the Company. Subject to arbitration, any legal suit, action or proceeding arising out of, or related to, this privacy policy shall be instituted exclusively in the courts in Hyderabad, India. You waive any and all objections to the exercise of jurisdiction over you by such courts.